Refund policy

1. Return window

You have 30 days from the day your order is delivered to return an item.

Requests made after that window has closed cannot be accepted. The date used is the delivery date recorded by the carrier, not the order date.

2. Condition of returned items

Items must come back unworn, unwashed and in the condition they arrived in, with any tags still attached.

Items that have been worn, altered, washed or damaged after delivery cannot be refunded. For hygiene reasons, swimwear must be returned with its hygiene liner intact and pierced jewelry cannot be returned unless it arrived faulty.

3. How to start a return

Email support@armenclothing.com with your order number and the item you want to return, and we will reply with return instructions.

Do not send an item back before you have those instructions. We answer within one business day. If your first reply does not resolve the matter, you will have a resolution within 3 business days.

4. Who pays return shipping

You pay return shipping, except when the error is ours.

If we sent the wrong item, or the item arrived damaged or defective, we pay the return shipping and we cover the replacement or the refund in full. Send us a photograph with your order number and we will provide a return label. Original outbound shipping charges are not refunded on a change-of-mind return.

5. Restocking fee

There is no restocking fee.

You receive the full price you paid for the returned item. No handling charge, no processing charge, no deduction of any kind.

6. Refunds

Refunds are issued to the original payment method once the returned item reaches us and has been checked.

We process the refund within 3 business days of receiving the item. How long it then takes to appear on your statement is set by your bank or card issuer, and is usually a further few business days. We will email you when the refund has been sent.

7. Exchanges

Exchanges are handled as a return plus a new order.

Return the item you do not want under the process above and place a new order for the size or colour you do want. This is faster than holding an exchange open, and it means the replacement is not lost if the item you want sells out. If you are local, an exchange at the counter at 75 NE 8th St is quicker than either.

8. Faulty or incorrect items

If an item arrives faulty, damaged or not what you ordered, tell us within the 30-day window and we will make it right at our cost.

Email support@armenclothing.com with your order number and a photograph of the problem. You will not pay return shipping, and you choose between a replacement and a full refund.