How long do I have to return something?
30 days from the day your order is delivered. The item needs to be unworn, unwashed and in the condition it arrived in, with any tags still attached. Start a return by emailing support@armenclothing.com with your order number.
Who pays for return shipping?
You do, unless the mistake was ours. If we sent the wrong item, or it arrived damaged or defective, we pay the return shipping and we cover the replacement. Email us a photograph and your order number and we will send the return label.
Is there a restocking fee?
No. There is no restocking fee on any return, and there never has been. You get the full price of the item back to the original payment method.
How much is shipping, and when is it free?
Standard shipping is $7.99. It is free once your order reaches $75. Express shipping is $14. Rates and delivery estimates are set out in full on the Shipping Policy.
When will my order be packed?
Orders placed before 2:00 PM Eastern Time are processed the same business day. Anything placed after that cutoff, or on a Sunday or public holiday, is processed the next business day. You get a confirmation email when it leaves us.
What size should I order?
Check the Size Guide first — it maps our alpha sizes to US numeric sizes and explains what the denim numbers mean. Most product pages also state the model's height and the size she is wearing, and the maker's own fit note where there is one, such as "runs true to size" or "size up for a looser fit".
Can I buy online and collect at the store?
Not through the website. Orders placed here are packed and shipped. If you would rather pick something up, call the store on (305) 245-5465 during opening hours and we will sort it out over the phone.
How do I reach a person?
Call (305) 245-5465 during store hours, or email support@armenclothing.com at any time. Email is answered within one business day, and if the first reply does not fix it, you will have a resolution within 3 business days.